L-R: Receiving the award: Peter Shone (JPCS managing director) and Joy Jones (HM Principal Inspector, Construction Division, Sector (National) Safety Team, HSE)
JPCS has been recognised for innovation in health and safety, thanks to a new reporting system launched earlier this year. The company was awarded Runner-up in the Health and Safety Innovations category at the 2013 RSTA Annual Health & Safety Awards held at the Belfry last night.
Following an audit and review of the previous process, the Cheshire based civil engineering and maintenance services contractor has invested in the development of a new reporting system for non-conformances and near hits, which was recognised as a Health and Safety Innovation in the surfacing industry by the RSTA judging panel.
Director Jenny Neville explained:
“Using a paper-based reporting system whilst working across multiple sites nationwide meant there was a delay in the reporting of non-conformances and near hits. A paper based process also meant employees were less likely to report near hits, especially when working on site. As a result, non-conformances were being reported late and we were not confident that we were necessarily aware of all hazards onsite. Furthermore the reporting system was more focussed on corrective action, as opposed to the timescale it was corrected in, and with less emphasis was on preventative action.”
The innovation involved the nationwide launch of a 24/7/365 line called “Report it!” on the 1st January 2013. The system is supported by a 24 hour telephone service that captures all the required information, which is immediately reported electronically to the JPCS office for timely reporting and action. A database captures all information measuring close-out times, as well as corrective and preventative action, which is reviewed for trends and analysis. The number reported and close out times are then reported as part of a HSEQ KPI scorecard.
The programme was launched following a fully integrated communication programme including memos, posters, text messages, magazine articles, emails and toolbox talks, and receives ongoing support communications. For example, to encourage participation, anyone who reports through the line is entered into a monthly draw for a £10.
Jenny said: “The new system has been extremely successful, achieving 24/7 paperless reporting, 24/7 real time reporting/auctioning, a 10% increase in the reporting of non-conformance and hear hits, a 90% close out of all non-conformances/near hits within 28 days (which includes preventative action), and value for money through ensuring the annual budget is within 10% variance of the cost of operating the paper-based process.
“This innovation demonstrates that specialist SMEs can continually improve their processes and systems. “Report it!” verifies that innovation is not dependent on big investment and budgets. It also demonstrates that contractors can develop robust systems to complement any contracting or construction business – or any organisation that has a remote reporting requirement. The principles of this innovation can be applied universally.
“Being awarded Runner-up in the Safety Innovations category validates our efforts and commitment to Health and Safety and quality and we’re really proud to receive it.”
The RSTA’s Annual Health & Safety Awards aim to recognise and reward RSTA members’ efforts and achievements in raising awareness for improved health and safety across all aspects of the Roads Surface Treatments Industry. As well as receiving the Runner-up award, in 2012, JPCS won the Behavioural Safety Category for Visible Felt Leadership.