Customer Care

Innov Day 257

Customer Care

JPCS is a client-centred business. Working with our clients to make a difference through service delivery is part of our vision and is an ethos that is put into practice by every employee. Our culture promotes excellence, teamwork and ownership. In addition, our focus and investment in people ensures delivery of specialist skills to each specialist element of our contracts, through engineering with engineers.

Over the last 20 years, we have passed hundreds of thousands of homes and received direct end-user feedback. This has helped us to understand our customers’ needs and build our business in a truly customer focused way.

Our understanding and experience has translated into the development of our Customer Care Policy, the key areas of which focus on communication, including:

  • Keeping clients and end users informed at all times
  • Open and honest feedback, to enable us to continually improve the standard of our service delivery
  • Dealing with complaints, acknowledging our mistakes and putting things right.

What our clients say

"It is a pleasure to deal with a family run' type firm, that is proud of its work and service delivery and one that tries to understand their Clients' needs and delivers."
Keith Scott, Surrey County Council