Customer Care

Innov Day 294

We listen

Since the very early days, JPCS has embraced end-user feedback as a way to improve business practices and deliver tailored services. Our aim is to preserve and build on the family-run company ethos and business style that our customers value.

Listening and responding positively to customer views, comments and complaints is fundamental, not only to minimise avoidable issues, but also to continually improve our service delivery customer satisfaction.

Tell us what you think

We are keen to hear about your experiences of excellent service delivery, conduct, or project management by any of our employees. Please email your feedback to

Dealing with complaints and putting things right

Our aim is to deliver the highest standards of service at all times, with a strong commitment to customer care. However, we do recognise that sometimes, due to unforeseen circumstances, things do not go according to plan, and complaints may arise. We take complaints extremely seriously and embrace them as learning and development opportunities to ensure continuous improvement.

If you are unhappy with the service you have received from JPCS or with any other aspects related to our company, please email, with brief details and your contact number so that we can get back to you and put things right as soon as possible.

All feedback is recorded and managed through our complaints procedure which involves a collective approach to resolution. We also review all feedback and statistics to ensure, that as well as resolving issues effectively, maximum learning, development, and improvement is achieved as a result.

What our clients say

"This is an awkward area and your team did very well at a difficult time of year"
Mr B, Shoreham-by-Sea