Excellence in customer care
Creating sustainable energy and infrastructure is about engaging with the people who come into contact with it, and aligning our business strategy to our customers’ expectations.
As a customer-focused business, both client and end-user satisfaction are at the heart of our operations. We are passionate about our customers and about delivering an exceptional level of service at all times. This dedication is reflected throughout our organisation, in our management systems, processes and accreditations across the spectrum of our work.
Our business culture promotes excellence in all areas of the business and our customer care programme is supported by our EFQM excellence model, which covers Customer Results. The most important outcome of our Excellence Programme is to add real value for our customers, creating another building block in our programme of continuous improvement.
This means developing our products and services to meet our clients’ requirements, while keeping in touch with our roots as a dynamic and flexible SME. As a result of our dedication to excellence in service delivery, as well as agility and flexibility in the marketplace, we deliver a standard of service that meets and exceeds clients’ expectations – setting us apart from our competitors.
For more information, please visit our Excellence Programme area.
“There is clearly a culture in place whereby good ideas are encouraged and existing company knowledge and networks are used to develop ideas and turn them into reality”
The British Quality Foundation