About Us

Privacy Policy

Privacy Policy

In this privacy policy “we”, “us” and “our“ refers to JPCS Limited. Our company details are as follows:

  • Registered in England and Wales
  • Company number: 02776886
  • Registered office address: Rejuvo House, The Sidings, Hampton Heath Industrial Estate, Hampton, Malpas, Cheshire, SY14 8LU

For the purposes of data protection law we will be a data controller of your personal information. As a data controller we will make the decision as to how and why your personal information is used, and means that we have a duty to ensure your rights are protected. We are registered with the UK Information Commissioner’s Office

Get in touch:

  • Email:customercare@jpcs.co.uk (we will endeavour to reply to your email within 2 working days)
  • Phone: 01948 820494 (you can contact our customer care line Monday to Friday (excluding public and bank holidays) between 9am and 5pm)
  • Post: Rejuvo House, The Sidings, Hampton Heath Industrial Estate, Hampton, Malpas, Cheshire, SY14 8LU (we will endeavour to reply to your letter within 7 days of receipt)

We are committed to protecting your privacy. This policy explains how we use any personal information that we collect about you, the procedures that we have in place to safeguard your privacy and your rights in relation to your personal information.

Our business is constantly developing and improving, to reflect that and any changes in law and regulation we may need to make changes to this privacy policy from time to time; the date at the bottom of this page indicates when we last updated this privacy policy. We will provide notice either through our website or other means when we make changes to this privacy policy.

Collecting and using your information

We may collect the following information and use it in the following ways:

  • If you enter into a contract with us to provide you with services you will need to provide us with your (or your employees and officers) name and contact details, including email address, postal address and phone number. We will use this information to provide services to you or to comply with a legal duty.
  • If you contact us to request information about us or our services you will need to provide us with your name and contact details (including email address, postal address and phone number). We will use this information to answer your enquiry or send you the requested information or literature.
  • If we have completed works in your area and you make a compliant about the works you will need to provide us with your name, contact details (please only provide us with details for the method in which you would like to be contacted) and the street name and post code where the works were completed. We will use this information to respond to your complaint. If you provide us with any other personal information we will use that information to respond to your compliant. Please only provide us with information that you believe is necessary for us to respond to you and which you are happy for us to process in accordance with the terms of this privacy policy.
  • If we have completed works in your area and you submit feedback to us about the works you will need to provide us with the street name and post code where the works were completed. If you would like us to contact you in response to your feedback you can provide us with your name and contact details (please only provide us with details for the method in which you would like to be contacted). We will use this information to assess your feedback and improve our services. If you provide us with any other personal information we will use that information to assess and respond to your feedback. Please only provide us with information that you believe is necessary for us to respond to you and which you are happy for us to process in accordance with the terms of this privacy policy.
  • If you fill in a form on our website you will need to provide us with the information requested in the form marked as “required”, “mandatory” or similar. We will use the information for the purposes described on the relevant form.
  • If you are another business and we collaborate with you on a project to provide services to a client we will collect information about you (or your employees and officers), including name, contact details and bank details, for the purposes of that collaboration and providing such services.
  • If you call our customer care line we may record the call and retain copies of our conversation (as audio files and also in the form of written transcripts). We will use such information to assess any feedback you give, to improve our services, for the purpose of training or as evidence in the event of dispute.
  • If you choose to submit personal information to us we will process that information in accordance with this privacy policy. Please only provide us with information that you are happy for us to process in accordance with this privacy policy (see the section below headed “Accessing your information and other enquiries” if you change your mind at any time and would like that information deleted from our systems).

Sharing with third parties

We will not share your information with any unrelated third parties except:

  • where we have your permission;
  • where required in order to perform the obligations on us under any contract we enter into with you;
  • to our professional advisers for the purposes of obtaining professional advice or establishing, exercising or defending legal rights (for instance lawyers and insurers);
  • to our suppliers (for instance suppliers that provide us with IT services);
  • where any other entity is looking to buy our business or part of our business (we will always ensure that any prospective purchaser of our business processes personal information in accordance with this privacy policy); or
  • where we are required by law and to law enforcement agencies, government entities, tax authorities or regulatory bodies.

We require all third parties to respect the security of your information and to treat it in accordance with the law. We do not allow our third party service providers to use your information for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will not share your information with third parties for marketing or market research without your explicit consent.

Promotional and marketing information

We like to keep clients and other businesses updated on the services that we provide and any news about our business. If we send you such information it is because we think these communications may be of interest or relevance to you. You can opt-out at any time by contacting us via any of the methods set out below.

You can choose to subscribe to our e-newsletter by opting-in to such communications via our website. You can opt-out at any time by contacting us via any of the methods set out below.

If you change your mind about how you would like to receive such information or you no longer wish to receive this information, you can tell us at any time:

  • By contacting us (by email to customercare@jpcs.co.uk with the word “unsubscribe” in the subject line or by phone on 01948 820494);
  • By posting a letter to us including your full name, email address and the word “unsubscribe”; or
  • By clicking the “unsubscribe” link in the marketing emails you receive from us.

You can also contact us using these details if you wish to complain about a marketing communication you have received in error.

If we have completed works in your area and you submit feedback or make a complaint we will only use that information contact you in relation to your feedback or compliant.  Your details will not be added to our marketing database.

Accessing your information and other enquiries

If you:

  • would like to find out what information we hold about you;
  • believe that any of the information that we hold about you is incomplete, inaccurate or out of date;
  • have any queries about how we use your information which you do not think are answered in this privacy policy; or
  • would like us to delete your information from our systems;

please contact us by using the contact details set out at the top of this page.

We will always try to respond to your request to your satisfaction however there may be situations where we are unable to do so (for example if we are required by law to keep your information).

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner’s Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk

Keeping your information safe

We employ a variety of physical, technical and organisational measures to keep your information safe and to prevent unauthorised access to, or use or disclosure of it. Electronic data and databases are stored on secure computer systems and we control who has access to them (using both physical and electronic means including firewalls and password protection). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling your information.

How long will we keep your information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm for unauthorised use or disclosure of your personal information, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We regularly review what data we have and delete that which is no longer necessary.

If you submit a feedback form to us we will keep your feedback form and the personal information you submit in that feedback form for 12 months from the date we received it.

Where will we keep your information?

We will usually keep your information within the European Union (EU). If we or one of our third party service providers or subcontractors (such as our IT service providers) need to transfer it outside of the EU then we will take steps to make sure adequate levels of privacy protection, in line with EU data protection law, are in place. These safeguards will usually be contractual and/or the result of a European Union decision which allows the transfer of your information (for example, a US organisation which is certified under the EU-US Privacy Shield framework. If you would like to learn more about the Privacy Shield scheme please visit https://privacyshield.gov/welcome).

Cookies

Our website may use “cookies” to provide essential functionality.

A cookie is a text file placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. Cookies do not damage your computer. Cookies by themselves cannot be used to discover the identity of the user.

You have the ability to accept or decline cookies by modifying the settings on your web browser. If you use different web browsers or different devices to access our website you will need to change the settings on each of your web browsers and devices.

If you disable some or all cookies you may not be able to access parts of our website and/or you may reduce the features and functionality of our website.

Third party websites

Our website may contain links to third party websites. The privacy policy for those websites will be different to our privacy policy and you should read the applicable privacy policy before submitting information to any such third party.

 

This page was last updated on 14 May 2018.